
UK DEATH NOTIFICATION GUIDE
What to do & who to inform after a deathCreated as a guide at this difficult time
death notification
Preparing in advance & who to consider informing
in the UK, currently, once you have sadly lost a loved one you then need to straight away think about going through the difficult and mainly manual task of informing of the death to government agencies (i.e. HMRC, DWP, DVLA, the Passport Office, the Local Council etc), financial institutions (i.e. banks, building societies, share registrars etc), and Utility companies (i.e British Gas, BT, Sky etc). Then there are the social media and email providers that can sometime be forgotten (i.e. Facebook, Twitter, Gmail, Outlook etc). They all have their own requirements on how to notify them that someone is deceased.
There are some automated death notification processes set-up for example the “Tell-Us-Once” service by the UK government.
Most of the larger UK banks are signed up to a central bereavement notification website – The Death Notification Service. That works for initially notifying them but then each bank will have their own specific requirments to follow before they will release monies to any beneficiaries.
From personal experience the process of informing various institutions of a bereavement in the UK can be a difficult and mentally stressful admin process.
There are no standardised requirements, there is no central hub where you can load the registered death certificate. We can only hope that in the future this will be developed, especially given the current sad situation of the Covid-19 pandemic.
We found the whole process of notifying a death in the UK to be very difficult, time-consuming and highly stressful. With this in mind we have created this website, NowTheAdmin.co.uk to help anyone going through a bereavement to have one place to refer to covering this difficult administrative task.
In our personal experience, preparation is the key. So below we have created a section covering the important steps to think of when beginning the process. Then we have created a detailed page covering the 1st steps to consider and information to gather before starting bereavement notification process.
On this website you will also find an overview below in the section “List of who to notify” and again followed this up with a detailed page covering who to contact and how to contact them. Here, for your convenience, we have created a list of bereavement notification links and telephone numbers for government institutions, financial institutions and utility companies (as available at 28th June, 2020). We will keep these updated regularly.
It is our sincerest hope that the information put together for you on this website may, even if a little, help reduce the stress and burden over the administration process and that you can at least find most of what you need to consider when going through the death notification process in the UK and knowing firstly who to contact and secondly how to then inform the necessary institutions.
We have also created a “Glossary of terms” section covering the jargon used when notifying a bereavement.
Finally, for your convenience we have create a Berevement Checklist page where you will also find the checklist in PDF format for you to download.
Our thoughts are with you to help you get through his very difficult time.
steps to take to prepare for the death notification process in the UK
Preparation really is the key – The overwhelming advice from anyone that has gone through the bereavement notification process is that before you do anything, go out and buy a notebook and to have a filing system for the inevitable letters and paperwork. This will allow you to keep track of everything methodically and save you a lot of time in the longer run.
- Register the death currently this should be done within 5 days (8 days in Scotland) – this includes weekends and bank holidays. You need to do this before a funeral can be arranged. Once registered you will be given a unique reference number to use the UK government’s Tell Us Once service online or by phone
- Death certificate – It may be worth obtaining more than one original certificate. Obtaining a number of copies will cost you more but save you stress in the longer term as many companies & institutions will require an original
- Date of birth of the deceased
- National Insurance Number of the deceased
- Vehicle registration details of the deceased
- HMRC tax records (with details of income and assets)
- The will
- Passport number – Yours as well as the deceased for ID purposes
- Driving licence number – Yours as well as the deceased for ID purposes
- Original birth and marriage certificates
- Property deeds and any mortgage details
- Buy-to-let property details, if any
- Property rental lease, if renting (setting out legal entitlements for a rented property)
- Insurance policies (for example, home, contents and car)
- Life insurance policies
- Pre-paid funeral plan details. If you can’t find the paperwork then also check with the Trace a Funeral Plan service
- Bank statements with account details in the UK, offshore and abroad showing with which financial institution(s) accounts are held by the deceased. Having the respective account numbers and sort codes will help
- Savings account details including saving ISA accounts (showing where the savings are kept)
- Investment accounts including any sharedealing, ISA
- Car loan details
- Other loan details
- Hire purchase contract details
- Any documents about prepaid funeral arrangements or burial plots
- Utility provider details – electricity, gas, boiler service, water, satellite, cable, telephone & broadband companies
- TV Licence details
- GP surgery details
- Dentist details
- Pharmacy delivery service
- Library card
- Newspaper delivery service
- Email addresses
- Social media accounts
An overview of who to contact after a death
It really can be a minefield to know what to do when someone close to you dies. The key tot get this done methodically by preparing and then following a checklist. We have listed this below, then in greater detail on our page listing organisation webpage links and telephone numbers and finally we have also created a bereavement checklist to get you started. We offer crucial and key tips to hopefully make this process slightly easier for you.
- Arrange the funeral
- Help from the government with funeral costs, if you receive certain benefits
- The government’s Tell Us Once service to inform several departments in one go, such as:
- Department of Work and Pensions
- HMRC
- DVLA
- Passport Office
- Local Council
- If you prefer not to use the government’s Tell Us Once service or if you are unable because the person died abroad then you’ll need to inform the relevant organisations directly yourself such as:
- HM Revenue and Customs (HMRC)
- National Insurance (NI) Contributions
- Child Benefit
- Tax Credits
- Department for Work and Pensions (DWP) bereavement service by tel: 0800 731 0469
- The Driver and Vehicle Licensing Agency (DVLA)
- Employer of the deceased
- Workplace pension provider
- Personal pension provider
- GP surgery
- Hospital appointments
- Dentist appointments
- TV Licence details
- Banks
- Building Societies
- Utility providers:
- Electricity
- Gas
- Boiler service
- Water
- Satellite
- Cable
- Mobile phone
- Landline
- Broadband
- Share registrars for share certificates
- Insurance companies for car, home, life
- Pre-paid funeral plan
- Email addresses
- Social Media accounts
- Royal Mail Post redirection
- Junk Mail suppression service
For greater detail, on informing these organisations, including website links and telephone numbers for their bereavement teams go to our page UK guide on who to contact after a death

Bereavement Help
We are putting together a guide to help you deal with the loss of a loved one. Grieving can take so many forms and is different for everyone
Please bear with us whilst we take the time to put this together in a format that might be helpful for you. It will be made available here as soon as it is ready
In the meantime, please follow our guide on these webpages to prepare for the death notification process in the UK. We hope it provides some clarity for you during this demanding admin process.
Reaching out for Bereavement Help:
Coping with grief can be really difficult. It’s important to make sure you have the support you need. National charities like these can help:
CRUSE BEREAVEMENT CARE
Call: 0808 808 1677
SAMARITANS
Call: 116 123
CHILD BEREAVEMENT UK
Call: 0800 02 888 40
Why was NowTheAdmin.co.uk created?
Our Story
This website has been created after losing our dear father in March, 2020. This is such a difficult time and the added stress of notifying the various institutions and companies in the UK made us realise that we could use what we learnt during this process to create an easy to use guide to assist anyone going through this very difficult and stressful death notification process in the UK.
Please note, this is an evolving website where we will add links based on recommendations from the public. Our ultimate goal is to gain your support to lobby as many institutions as possible to automate the death notification process in the UK. At this stage, to help you, we have added links that we found to be useful. Please support us and follow us on Twitter with your comments. If you support our campaign to automate the UK’s death notification process, then use the hashtag #simplifyUKdeathadmin on Twitter with your comments.
Now in 2020, surely we need to have an automated process for someone going through a bereavement.
Useful Downloads
- Bereavement Checklist – Download PDF list for you to print & follow. Available via the orange button below
Contact us here to add links for companies not yet on our database to help others going through the death notification admin process
This website has been created as a practical guide to help anyone in the UK going through the difficult bereavement & death notification administrative process covering what to consider from the outset, what to do with a suggestion of who should be informed .
We hope you find it useful though it should not be considered definitive as requirements and laws change. You should keep in mind indivudual circumstances and always seek professional guidance when you are unsure.